You can NOT receive a refund/exchange if

Change of mind (no longer want to wait for etc) /ordered the wrong colour or product
If you have opened and or used the product
After 1 month (30 Days) since the purchase has passed
If your order is a SPECIAL ORDER – as these are lines we do not carry and am ordering in especially for you.

You CAN receive a refund/exchange if

Items are faulty
If your order that we have sent you was not correct and cannot wait any longer for replacement, you must send the stock back to us before receiving the refund (mistake on our behalf and not because of colour choices etc).
If we approve a refund – Please Note The shipping amount will not be refunded if we already have shipped your item and you are sending the items back.

Store Credit

We do Provide Store Credit, this is being able to use if you are wanting to get Store Credit to the value of the Product/order you are returning to us instead of getting a refund/exchange.

We will offer you a store credit to the value of your order, if your items are no longer available, on backorder or out of stock.

You are able to use this on any product on the Mean Mothers Creations Website or Facebook page/group.

Can NOT be transferred to another person.

Store Credit MUST be used within 3 months of the date when the credit was given.

If you are still unsure please contact us and we will help you as much as possible.

Country/region

Knit Pro Symfonie Afghan Tunisian Hooks - Individual Single End

Knit Pro Symfonie Afghan Tunisian Hooks - Individual Single End