- What’s This?
This is our way of showing our appreciation. You’ll earn points for activities on our site on purchases.
You can use them to earn discounts off purchases on website orders only (no layby, sales,clearance orders applies) so the more you collect the more you save.
- Who can join?
Anyone with an account is automatically enrolled.
- How can I earn points
You can earn points for all sorts of activities, including referring friends and making purchases.
To see all the ways you can earn points click the *Earn Points* tab in the menu.
Please note if you have the pensioner discount your points will need to be applied towards the end of the purchases.
- How do I view my point balance?
Your point balance is on every page in the top bar.
- How do I redeem my points?
Select the tab called *Redeem Points*.
Here You’ll see all the rewards we offer.
If you have enough points, you can redeem them for a reward.
- Is there an limit amount of points I can earn?
No. Go ahead and earn as many as you can!
- What do the “approved”, “pending”,“cancelled” statuses mean?
***Approved** These points can be redeemed on rewards immediately
***Pending** This typically applies to purchases and referrals.
***Cancelled** These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).
What happens if a friend I refer cancels or returns their orders?
Your pending points will become cancelled and will be removed from your account.
- Why did my account balance go down?
You, or someone you referred, cancelled or returned a purchase.
- I completed an activity but didn’t earn points?
It can sometimes take a few minutes for us to process your activity and provide your points, some activities is not approved for any points.
- Can I use my points during check out?
Not directly - please redeem your points for a voucher which can then be applied during checkout.
- How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be removed. We'll remove you and you will lose any points you have accrued.
- What happens if I leave and decide to join again?
Just contact us and we'll enroll you. However, your point total will begin from zero.
- Where can I report a problem or give feedback?
Please use our normal contact details.