FREQUENTLY ASKED QUESTIONS
Ordering With Mean Mothers Creations:
How much is postage?
up to 1kg - Free - (additional invoice will be sent upon packing of your order). PLEASE NOTE: Placing more then one order one after the other will NOT get you out of paying shipping. Your orders will be combined and if necessary postage charges will apply.
1.100 kg to 4kg - 6.98
4.100kg to + $10.95
Express shipping will have additional charges attached.
Rest of the world:
Who do you send my orders with?
Australia post and Sendle, We go with the cheapest option unless it is a PO box or Parcel Locker.
MMC reserves the right to charge extra postage when we see fit. Ie incorrect postage was charged, We also reserve the right to increase postage when required with out notice.
Can I change my address on an order once it has been placed?
Please contact us as soon as possible by e-mail or telephone and we will do our best to change your order, This needs to happen before we send your parcel.
However MMC does not take responsibility for any incorrect addresses and once parcels has been sent additional charges may apply to get your parcel back.
Can I add items to an order once it has gone through?
Unfortunately no we cannot, however you can place another order and put in the notes section you want to combine ship with your previous order and put the order number. Contact us to get the free shipping code for this.
How do I cancel an order?
Please contact us ASAP to discuss your reason for wanting to cancel.
The only time we will refund is if the item is faulty, wasn't what you ordered, or we cannot fill your order.
We will not offer a refund for change of mind, depending what stage your order is at we may consider offering you store credit.
Do you accept orders outside of Australia?
Yes we do, It is a flat rate of New Zealand $15.98 and rest of world is $28.98, However We will refund the difference if the postage is cheaper.
How long will it take for my order to arrive?
Once you have placed your order with us
If we have your order in stock it will take 24/48 hours for the orders to be progressed, However if we need to order your products in please allow time for delivery (weekends and public holidays not included).
if you placed a order on Friday/Saturday/Sunday please don't count those days starting day 1 on Monday.
Sometimes there will be delays with your order because suppliers are having issues or item is out of stock and is on backorder, if this is going to happen to you we will contact you to let you know what is going on with your order offering you options.
On average 98% of our orders are filled within the timeframe.
Upon shipping completion, you will be advised of your tracking number, Within this email there will be a estimate time of delivery, please check your spam/junk folder if you have not received this email.
What payment methods do you accept?
Here at Mean Mothers Creations, We have the following
Credit Card Vista or MasterCard, Paypal, Bank transfer, Afterpay, Zippay/Zipmoney, Humm, Laybuy, Openpay, Qoin, Latitude Pay
We do not accept money order and or cheques.
If you have paid via bank transfer your order won't be placed until the funds has been received. Please ensure you use your order number on the transfer.
Do You Charge GST?
All prices are NOT including GST and will be added upon check out.
I seen on your home page that you accept Senior discount and Centrelink Pension Concession cards, What does this mean for me?
Mean Mothers Creations proudly offers our customers who have the Australia Seniors Card and/ or Australian Centrelink Concession cards (pension only).
If you have both unfortunately you can only use one or the other.
With the Senior Card you are entitled to 10% OFF your total order amount.
The Australia concession card gives you the ability to gain 10% OFF your total order amount, BUT you are also entitled to an pensioner lay-by and our pensioner scheme library.
If you would like to take advantage of this wonderful offer, please send us a copy of your card, clearly showing the name, number and expiry date to email@example.com, Once we have this information we will be able to provide you with your acceptance letter.
for more information click below
What discounts am I entitled to if I don't have a pension card and or Senior card?
We often have sales and discount days in our VIP groups, for example most of our VIP likes our free shipping offer.
We also have loyalty points you can collect and redeem and they will help you save.
We have just recently opened up a Happy Birthday Club, if you join up you will receive 5% off on your birthday to spend.
check here for more information.
Keep a eye out for our emails, newsletters, post on our facebook page and VIP facebook group
What happens if my order hasn't arrived after the recommendation time has passed?
Please allow an additional day or two, there is many reasons why your parcel may be delayed.
If it hasn’t arrived after 5 business days of estimated delivery please contact Australia Post/Sendle first as these are out of our control.
What is your return policy?
Please See Our Refund And Exchanges Policy (Click On the word Refund and it will take you to the page)
What happens if my order is incomplete or incorrect?
Please contact us as soon as possible, so we can send out your missing items or fix the errors made.
Where is Mean Mothers Creations Located?
Mean Mothers Creations is located at Shop 17 63 George Street Beenleigh, 4207, Gold Coast QLD Australia.
Am I allowed to pick up my order if I am local?
Yes, Please select Pick UP so you don't have to pay shipping, once your order is ready/arrives you will be notified, please contact us to make a time to pick up during shop hours.
Does Mean Mothers Creations have a retail store?
Yes we do :)
Shop 17 63 George Street Beenleigh 4207 Queensland
What is Mean Mothers Creations offical working hours?
Shopping time online is 24/7
Office hours -
Monday - Friday 10am - 4pm
Shop Hours -
Monday, Tuesday, Thursday & Friday - 9am - 5pm
Wednesday - 9am - 8:30pm