FREQUENTLY ASKED QUESTIONS
Ordering With Mean Mothers Creations:
Who do you send my orders with?Australia post for PO Boxes and Parcel Lockers
MMC reserves the right to charge extra postage when we see fit. Ie incorrect postage was charged, We also reserve the right to increase postage when required with out notice.
Can I change my address on an order once it has been placed?
Please contact us as soon as possible by e-mail or telephone and we will do our best to change your order, This needs to happen before we send your parcel.
However MMC does not take responsibility for any incorrect addresses and once parcels has been sent additional charges may apply to get your parcel back.
Can I add items to an order once it has gone through?
Unfortunately no we cannot, however you can place another order and put in the notes section you want to combine ship with your previous order and put the order number. Contact us to get the free shipping code for this.
How do I cancel an order?
Please contact us ASAP to discuss your reason for wanting to cancel.
The only time we will refund is if the item is faulty, wasn't what you ordered, or we cannot fill your order.
We will not offer a refund for change of mind, depending what stage your order is at we may consider offering you store credit.
Do you accept orders outside of Australia?
At this stage we will only accept orders from Australia and New Zealand.
however if you are located else where and want to order please contact us and we will work out if we are able to help you.
How long will it take for my order to arrive?
Once you have placed your order with us
please allow 10-15 business days (weekends and public holidays not included).
if you placed a order on Friday/Saturday/Sunday please don't count those days starting day 1 on Monday.
Sometimes there will be delays with your order because suppliers are having issues or item is out of stock and Is on backorder, if this is going to happen to you we will contact you to let you know what is going on with your order offering you options.
On average 98% of our orders are filled within the timeframe.
Upon shipping completion, you will be advised of your tracking number, Within this email there will be a estimate time of delivery, please check your spam/junk folder if you have not received this email.
What payment methods do you accept?
Here at Mean Mothers Creations, We have the following
Credit Card Vista or MasterCard, Paypal, Bank transfer, Afterpay, Zippay/Zipmoney, Humm, Laybuy.
We do not accept Money order and or cheques.
If you have paid via bank transfer your order won't be placed until the funds has been received.
Do You Charge GST?
All prices are exclusive of GST
and will be added upon check out.
I seen on your home page that you accept Senior discount and Centrelink Pension Concession cards, What does this mean for me?
Mean Mothers Creations proudly offers our customers who have the Australia Seniors Card and/ or Australian Centrelink Concession cards (pension only).
If you have both unfortunately you can only use one or the other.
With the Senior Card you are entitled to 10% OFF your total order amount.
The Australia concession card gives you the ability to gain 10% OFF your total order amount, BUT you are also entitled to an pensioner lay-by and our pensioner scheme library.
If you would like to take advantage of this wonderful offer, please send us a copy of your card, clearly showing the name, number and expiry date. Once we have this information we will be able to provide you with your acceptance letter.
for more information click below
What discounts am I entitled to if I don't have a pension card and or Senior card?
We often have sales and discount days in our VIP groups, for example most of our VIP likes our free shipping offer.
We also have loyalty points you can collect and redeem and they will help you save.
We have just recently opened up a Happy Birthday Club, if you join up you will receive 5% off on your birthday to spend.
check here for more information.
Keep a eye out for our emails, newsletters, post on our facebook page and VIP facebook group
What happens if my order hasn't arrived after the recommendation time has passed?
Please allow an additional day or two, there is many reasons why your parcel may be delayed.
If it hasn’t arrived after 5 business days of estimated delivery please contact us.
What is your return policy?
Please See Our Refund And Exchanges Policy (Click On the word Refund and it will take you to the page)
What happens if my order is incomplete or incorrect?
Please contact us as soon as possible, so we can send out your missing items or fix the errors made.
Where is Mean Mothers Creations Located?Mean Mothers Creations is located at Emu Plains NSW 2750 Western Sydney Australia.
Am I allowed to pick up my order if I am local?
Yes, Please contact us to gain the local pick up code so you don't have to pay shipping, once your order arrives you will be notified, please contact us to make a time to pick up as it is a private property and we may not be home sometimes due to appointments.
Does Mean Mothers Creations have a retail store?
No, unfortunately at this stage we only are online, We hope one day we would be able to have a store/warehouse.
What is Mean Mothers Creations offical working hours?
Shopping time is 24/7
Office hours - Monday - Friday 9am - 7pm NSW times
Saturday - 9am - 12pm NSW times
Sunday - Closed
Please note: sometimes we will be out of office during office hours, but bare with us and we will get back to you as soon as we can.
How can I contact Mean Mothers Creations
Sales/Orders - firstname.lastname@example.org
Web Site - email@example.com
Accounts - firstname.lastname@example.org
Facebook page: @meanmotherscreations
Facebook Group: MMC V.I.P Yarn/Craft Goods Group
Phone: 0423578262 (business hours only, if I don't answer please leave a message and I will get back to you.)
What is Mean Mothers Creations ABN number?
Yes, it is 46629786145
Do you have a VIP group?
Yes, We have a facebook group
MMC V.I.P Yarn/craft Goods Group
What is Mean Mothers Creations bank account number for bank transfers?
BSB: 802 - 084
ACC #: 100284104
ACC Name: Mean Mothers Creations
Why has the price just randomly changed?
Mean Mothers Creations has the right to increase prices of products when we are required to, unfortunately our suppliers often increase the prices so that means we have to, but we will always try and keep our prices low.
What if there is a product I want but cannot find it on your website?
Just contact us and we will see if we can order the product in for you.
Can I get my yarn sent via express post?
Yes, However additional charges will or may apply, Just contact us and let us know or place a "note" in the note section upon check out
What happens if my parcel goes missing?
Please contact the postage company with a update as to where your order is, if they are unable to provide a answer for you, please contact us and we will chase your order, upon finding out that the parcel has gone missing from the deport we will send a replacement, and if you receive the original package in due time, just mark it "return to sender.
However if your parcel has been delivered and nowhere to be found, again please contact the postage company to find out where they had left your parcel, if they cannot provide you with a answer we will contact them with asking for prove of delivery, if your parcel has been confirmed that your parcel has in fact been delivered you will be required to have a police event number for us to be able to send a replacement.
What do I do if I cannot remember my password?
You can click on "forgot password" and reset your password.
Will I receive a order conformation?
Yes, once you have checked out you will get a order conformation to the registered email on your account and orders, if you are unable to see please check your email address and also check spam/junk folder.
Can I buy a gift certificate?
Yes you can, we sell the following amounts, $10, $20, $30, $40, $50, $60, $70, $80, $90, $100,$150, $200, $250.
Please make sure you place your information in the "Billing Address" & The person the card is for in the "Delivery Address" including their email address.
Do you have wholesale prices?
Yes, We offer wholesale prices to businesses with a ABN, Please contact us to discuss further.
Do you have stock on hand already?
We have a small collection that we have built up over the last 2 years, however majorly we don't have them In stock.
We can also provide 'Buy In" items at wholesale prices that require an large QTY to order. Timeframes will be provided at the time of buy in.
Please allow up to 10-15 business days for items to arrive to us from the suppliers, if it will be any longer we will contact you to provide you with your options.
What if the product I need is out of stock?
If the product you are looking for is out of stock or have ordered an item and it is out of stock it will be placed on our back order system and we will advise the progress of your back order.
What size hook should I use ?
Depending on the yarn size (ply) and how tight or loose you crochet. On the back of your label of your yarn you will see the recommended size, sometimes you will need to go up or down sizes.
What size ply should I use?
The pattern that you are going to use will provide you with a ply of yarn to use, please use our conversion chart to find the correct size.
How do I work out the American conversations?
Please Check our Conversation chart. You are welcome to download and share however please credit Mean Mothers Creations and do not edit it in any way.
Is the colour of yarn on the website exactly what I will receive?
Every effort is put in to ensure all of our stock are as close a colour match as we can make them. All Photographs are colour corrected on a colour calibrated monitor. Please be aware that colour could vary depending on your computer screen or mobile phone.
Mean Mothers Creations does not take responsibility for non calibrated screen errors.
Do you offer Shade Cards?
depending if the yarn brand offers shade cards, contact us and we will find out for you.
What does PLY mean?
The term ply traditionally referred to the number of single spun threads twisted together to make a finished yarn.
A greater number of strands meant a thicker yarn.
Yarns are made in a variety of ways, so ply is not so relevant.
For example, Patons Jet (approx 12 ply tension) is made from one thick strand, but if you untwist a length of Bluebell (5 ply tension), it is made from multiple strands.
Modern knitting yarns sometimes use ply as a description for tension and thickness only.
What is a dye lot?
When yarn is spun, it is usually in a natural colour (natural fibres) or white (man made fibres). For example, wool is cream in colour.
To dye yarn into our various shades it goes into a huge metal vat (like a huge pressure cooker).
The amount of yarn that goes in depends on the size of the vat.
All of the coloured yarn in each vat, dyed at the same time, is issued a number; this is the dye lot number. Each new lot of yarn is issued a new dye lot number. This changing number is located on the ball band.
Dyeing is like cooking a cake – where any slight variation in ingredients or method may give a slightly different result.
For example, the recipe for Lime may include yellow dye, blue dye, a quantity of water, heat at a set temperature and for a set time. If any of these elements vary, a slightly different shade may result.
This is why it is very important to purchase enough yarn to complete a project especially when it is all in the one colour, You can utilise dye lot loyalty.
Will my yarn be the same dyelot?
Please keep in mind, most of our american yarn are non dye lots. and we do not have control over what we do and don't get sent from the suppliers, usually though they will send the same dye lots.
IF YOU HAVE A QUESTION AND IT HAS NOT BEEN ANSWERED ABOVE PLEASE CONTACT US AND WE WILL ENDEAVOUR TO ANSWER YOUR QUESTIONS,